Province of Ancona Vacation Packages

Bedroom was clean and tidy but the outside balconies and railings looked unsafe so we didn’t venture out onto them. The bathroom was nice but the extractor fan didn’t work which turned it into a sauna. One of the basins didn’t hold water which was a slight inconvenience when shaving, etc. The shower didn’t have a slider rail and was fixed around waist height and had to be held to wash your body unless you wanted to use the drencher head. There was also no shelf inside the shower area to put toiletries on meaning constant bending down. A shower grab rail would also have been advantageous. The toilet seat was also wonky but manageable. For a 5 star hotel complimentary daily water bottles were not provided unless you wanted to pay for it from the mini bar. Breakfast was a rudimentary continental type. Scrambled egg (with shell) was provided but if you wanted cooked eggs or omelettes there was a €7 - €15 charge. Swimming pool and sauna facilities were nice. Bar area was clean and tidy. Generally all the staff in the hotel were polite and helpful especially the receptionists.

It was a great place to stop for the night. Reasonably priced and the staff was extremely friendly and helpful

Strange service interaction at breakfast. Apparently I did not sit at the "designated" table for my room. There were number cards on some of the tables but I did not see at first. I can't imagine why this is even neccessary. I travel for business 3 months a year and have never seen such a system for hotel breakfast. This was a very big empty dining room with many tables and few guests. When one of the employees saw that I apparently did not sit at the very specific table, she made me pick up my food after I began eating and walk all the way across the room, maybe 25 meters to another table. What kind of service is this? Was that neccessary? Is it how you properly treat a guest? I'll remind you that the giant room was nearly empty from the time I arrived and left. She did this in a cold manner. Throughout the rest of the 20 minutes that I sat at the "correct" table, never saw another employee to ask for coffee. This is not anywhere near the level of service I would expect from a 4 star hotel and for this price. Will be certain to avoid this hotel when I return.

It was so peaceful, entire facility from the private beach to the pool and family friendly property were top notch.

The front desk was extremely helpful and kind